Sales harassment, ethnic profiling from the (of course!) US based Trip Advisor

Here is an email I just wrote on behalf of myself and of our small hotel in Moravia. I do not expect an answer though.  I do not expect a meaningful answer though.



Please forward this to the correct department/person in charge.

To Whom It May Concern:
Today, about half an hour ago (13:10 Central European Time) I received a phone call. The woman on the other end of the phone line began speaking to me in Russian from the go on. I have no idea why she called. She failed to introduce herself and merely said she is from the TripAdvisor. I expected no phone calls from the TripAdvisor and I do not appreciate receiving unsolicited phone calls at random times of the day under any circumstances anyway. The woman spoke Russian because she said because I have Russian last name (Soukharnikov)and was so profiled. While this is true, and I do have a Russian last name, my guesthouse is registered in the Czech Republic and not in the Russian Federation, I am not a Russian national, and profiling of your customer means that you people are making very broad assumptions. In fact what I see is that Tripadvisor is running an ethnic and racial profiling system with some linguistic filter built in and it employs its staff in this case of imported Soviet “workers” to harass innocent people because of their assumed ethnic background. That is not nice. I assume the woman wanted to sell me something on behalf of the TripAdvisor (she mentioned TripAdvisor sticker but obviously wanted to sell something else). May be a business listing? In any case I find the racial and linguistic profiling on the part of Tripadvisor extremely offensive and your policy of cold turkey phone selling (whilst employing the dubious ethnic profiling scheme) absolutely repulsive. I called your main number in the UK and spoke to a sensible female assistant, who sounded British, thank Lord, and who said that she has no idea what was going on. She found nothing wrong with my listing and like me had no idea why would anyone call me from the Tripadvisor. In any case, I think I am going to pull the listing off and I do not appreciate getting any offensive unsolicited sales phone calls, likewise I do not enjoy to be spied upon or profiled ethnically, racially or linguistically.

I had an incoming phone call, I told the woman to hold the line, and after I switched back, she was gone.
I hope you investigate the matter and I expect you to let me know what happened and why I was profiled and targeted.

I also advise you to refrain from such practices in the future because they make little business sense and have tendency to repulse clients. As I said I intend to remove my listing.

Sincerely yours,
Pension Nicolsburg
Mikulov, Czech Republic


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